When my mom’s ceiling lights in her bedroom failed to work, she suspected it was the bulb. Because she couldn’t find anyone to help her, she tried to remove the cover herself using I reckon tools from places like Reid Supply. Unfortunately because of the height and because I guess she didn’t really know what she was doing, when she managed to open the cover, she lost control and dropped the glass cover. Luckily she was not hurt.
Anyway, after Goggling my heart out, I managed to find a place that sells lighting online and with a little fee they will do the installation as well the very next day. Problem solved!